Saving $80K and driving  efficiency

Simple bot automates license renewal and liberates employees

Project Summary

Client: One of the largest integrated health care delivery and financing systems in America

Challenge: Manually verifying license renewals drove disengagement and overspend

Approach: Create a bot to automate retrieval, verification, and database updates

Outcomes: $80K saved, 80% reduction in process time, improved patient care

Challenge

The client’s HR department manually researched, validated, and updated medical licenses and certificates within its internal database each year. With 9,500+ employees needing updates, this cumbersome process led to: 

  • Weeks-long update periods that often pushed past regulatory renewal time frames
  • Disengaged employees completing repetitive and granular tasks
  • Low ROI from underutilized employee time
  • Sub-optimal patient care when HR utilized clinical staff to collect updates

Approach

Lumevity worked with project leaders to automate the renewal process. The bot: 

  • Independently pulls employee license and certification information from relevant websites based on the due date of each renewal
  • Updates employee files in HR database with renewal data
  • Assigns manual review tasks to employees whose Act 33 and 34 clearances have expired  

Outcomes

$80,000

Saved in annual human hours

80%

Reduction in renewal process time

Better patient care

From reduced human participation and increased employee satisfaction

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