Enterprise effectiveness: reimagining work  organization-wide

Internal op/org model capability optimizes cross-functional transformation

Project Summary

Client: One of the largest integrated health care delivery and financing systems in America

Challenge: Siloed external consulting engagements led to unactionable recommendations and overspend

Approach: Create internal op/org model function to utilize organizational expertise

Outcomes: Increased contribution to internal projects, substantial financial impact, significant reinvestment


The client engaged several external consulting firms to help guide and prepare its organization for substantial change. Without a central authority governing when and where to use external firms, however, these projects led to: ​

  • Unactionable insights from firms with limited understanding of client’s internal organization​
  • Conflicting methods and outcomes that counteracted inter-departmental growth​
  • Sub-optimal ROI


Executive thought leaders created Enterprise Effectiveness, an internal op/org model function. This capability: ​

  • United all op/org efforts within a single cross-department team​
  • Delivered detailed recommendations with external objectivity​
  • Worked with sponsors to design and implement department-specific solutions


The op/org model capability contributed to: 


Projects completed and in flight

$1 Billion

Impact by the end of 2022


Invested back in the client enterprise

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