Driving organization-wide change with human-centered  design

Customer-focused change approach activates employees and catalyzes adoption

Project Summary

Client: One of the largest integrated health care delivery and financing systems in America

Challenge: Prescribed and inflexible change methodology obstructed cross-functional HR redesign

Approach: Integrate flexible, human-centered change with project strategy and operational timelines

Outcomes: Contributed to 12% increase in HR satisfaction, efficient implementation, activated employees

Challenge

The client wanted to implement a single HR self-service center and centralized data platform across its enterprise. However, outdated change management threatened adoption. The system:​

  • Obstructed project completion by starting work at the end of implementation ​
  • Generated resistance by excluding employees from the change design process​
  • Forced unwieldy change through a prescribed and inflexible methodology

Approach

Lumevity worked with client leaders to develop a new approach to change design and delivery. Readiness and Adoption: ​

  • Directly and continuously engaged with enterprise employees to design human-centered change  ​
  • Expanded scope of ‘change management’ to integrate change design and adoption with project strategy and operational timelines​
  • Utilized flexible tools to adapt to the unique needs of each change ecosystem

Outcomes

12%

Increase in overall customer satisfaction with HR

<10 months

For total change design and implementation

Activated Employees

From flexible and humancentered change model

You may also like

Lightbulb glowing in dark

Saving $56M and enhancing integrated care with real-time automation

Machine learning predicts high-complexity patients and doubles diagnostic capacity

Read More
Prescription medication against bright pink background

Driving $300K and liberating pharmacist time

Central verification queue expedites prescription delivery and improves quality of care

Read More
One young businesswoman making a presentation speech.

Saving $200K and streamlining prior authorization

Natural language processing automates medical review and improves patient experience

Read More

© 2022. All Rights Reserved, Lumevity LLC. | Privacy Policy