Optimizing Enrollment with  Agile

We helped the client stand up a cross-functional team to understand the problem and develop a solution.

Challenge

Despite owning advanced electronic enrollment programs, insurance employees performed 15% of member enrollment manually. This led to: 

  • Reduced Efficiency as enrollment employees operated below their level of expertise
  • Unnecessary Administrative Cost from wasted time and underutilized technology
  • Sub-Optimal Customer Satisfaction as members experienced unnecessary delays in enrollment 

Approach

We helped the client stand up a cross-functional team to understand the problem and develop a solution. Using agile principles, the team: 

  • Scoped the problem via in-depth stakeholder and customer research
  • Visualized the end-to-end enrollment process to ‘identify the why’ and iterate potential solutions
  • Discovered an enhancement to an existing tool that reduced manual enrollment from 15% to 4%

Outcomes

Financial Value
The new enhancement is projected to reduce annual operating costs by $500K

Increased Efficiency
By visualizing the end-to-end process, the team discovered and removed additional redundant steps in the enrollment process 

Customer Satisfaction
Involving the customer in the iteration journey aligned final product with customer needs


You may also like

Back view of design professionals having training class in the office.

Centralized training program saves $2.5M and optimizes learning experience

Centralization of learning and development functions improves efficiency, consistency, and learning experience.

Read More
Doctors talking to pharmaceutical sales representative, shaking hands.

Advanced AI optimizes risk coding and slashes excess spend

Using natural language processing to increase efficiency and activate employee engagement.

Read More
Lightbulb glowing in dark

Real-time automation identifies high-complexity patients and transforms integrated care

Machine learning better predicts members at risk of excess forward spend, improving care and...

Read More

© 2022. All Rights Reserved, Lumevity LLC. | Privacy Policy